As a Customer Support Analyst, with a positive attitude and dynamism, you will provide support and help to our existing and potential customers, and our colleagues as well. Our goal is to make our customers happy by solving their issues and giving them a good quality service. 

Your mission will consist of helping our software's users by investigating to provide them the perfect answer to their questions. When a customer's request comes in, through ticketing, live chat and phone calls, you will have to understand the functional issue and investigate. If needed, you will redirect customers to our Developers, depending on the types of request. 

Indeed, you will closely collaborate with internal teams such as Consultants, Sales or Developers. 

Responsibilities

• Help customers with their use of Odoo Business Apps
• Solve functional problems by investigating
• Engage with our visitors and leads (Livechat)
• Ensure customers' satisfaction
• Improve customers's experience
• Contribute to the improvement of our product & all documentation 
• Side projects (recruit and onboard new colleagues, give training, ...)

Requirements

• IT & Business Affinity

• Customer-oriented

• Autonomous and fast learner
• Fluent in English
• Solution minded
• Any other European languages (German, Spanish, Italian...)
• Good knowledge of business processes
• Technical knowledge (XML, Python, JS)
  

As Business Advisor, you will engage with SME’s and advise them on the best solution to adopt for their business. 
Concretely, you will be in charge for the whole Sales cycle, from leads to closing, including customers’ on-boarding. 

You will :

• Receive leads, initiate contact and qualify the potential clients
• Analyze  and understand  the customer needs, activities, challenges and pain points 
• Show the software by providing tailored demonstrations according to the customers' needs
• Provide customized  quotes  and  negotiate  conditions  of  the  contract 

Responsibilities

• Strong Business knowledge and curiosity

• Genuine interest in IT and software

• Languages: English + German or Arabic

• Analytic vision & fighting spirit

• Strong relational & negotiation skills

• Good organizational skills

Requirements

• Business degree

• Previous experience in Sales or Consultancy

• Previous experience in IT sector

• Convincing communicator

• Overachiever spirit and pro activity 

• Work hard/play hard attitude 

• Ability to perform in a fast-paced and dynamic environment

  
  

As an Account Manager, you will represent the long-lasting commercial point of contact of all your customers. You ensure customers' satisfaction and make the company grow, by upselling and renewing the contracts of our existing customers. You will be in touch with CIOs, CFO and CEOs of small and large companies, and revolutionize the way their business works! 

The business scope of Odoo is so large that you'll never stop learning and, with a bit of creativity, you'll have a solution to most of your clients' pain points. With such a scope, you'll quickly master all aspects of entrepreneurship, to advise clients as an expert. It's not all about sales, it's also about providing value to your clients.

Responsibilities

• Managing a portfolio of existing clients
• Analyze and understand in depth your customers' IT projects: you will be their Odoo sales expert!
• Identify potential/incentive future sales: increase your customers' use of the solution by offering them the right package in Odoo
• Demonstrate the product (new apps, features) and new versions to end-users
• Negotiate contract renewals: from monthly to multi-year subscriptions

Requirements

• Business Degree (Bachelor or Master)
• Fluency in English and any other European language (Italian OR Portuguese are strong assets)
  

• Strong relational & negotiation skills

• Solution-oriented

• Strong organizational skills: you will have around 150 clients to manage!
  
• 0 to 3 years of exp. in IT/Sales
• Smart, ability to learn quickly
• Ability to work in a dynamic, fast-paced and competitive environment.
• Sales experience
• Passion for IT