As a Customer Support Analyst, with a positive attitude and dynamism, you will provide support and help to our existing and potential customers, and our colleagues as well. Our goal is to make our customers happy by solving their issues and giving them a good quality service.
Your mission will consist of helping our software's users by investigating to provide them the perfect answer to their questions. When a customer's request comes in, through ticketing, live chat and phone calls, you will have to understand the functional issue and investigate. If needed, you will redirect customers to our Developers, depending on the types of request.
Indeed, you will closely collaborate with internal teams such as Consultants, Sales or Developers.
Responsibilities
- Help customers with their use of Odoo Business Apps
- Solve functional problems by investigating
- Engage with our visitors and leads (Livechat)
- Ensure customers' satisfaction
- Improve customers's experience
- Contribute to the improvement of our product & all documentation
- Side projects (recruit and onboard new colleagues, give training, ...)
Requirements
- IT & Business Affinity
Customer-oriented
- Autonomous and fast learner
- Fluent in English
- Solution minded
- Any other European languages (German, Spanish, Italian...)
- Good knowledge of business processes
- Technical knowledge (XML, Python, JS)