1. Access data and hosting
You may visit our website without revealing any personal information. With every visit on the website, the web server stores automatically only a so-called server log file which contains e.g. the name of the requested file, your IP address, the date and time of the request, the volume of data transferred and the requesting provider (access data), and documents the request. These access data are analysed exclusively for the purpose of ensuring the smooth operation of the website and improving our online appearance. This serves according to Art. 6 (1) 1 lit. f GDPR the protection of our legitimate interests in the proper presentation of our online appearance that are overriding in the process of balancing of interests.
Privacy Policy
1. Access Data and Hosting
You may visit our website without disclosing any personal information. With each visit, our web server automatically records a server log file containing data such as the name of the requested file, your IP address, the date and time of the request, the volume of data transferred, and the requesting provider ("Access Data"). These Access Data are analyzed solely to ensure smooth website functionality and to improve our online presence. This processing serves our legitimate interest in a properly functioning online presence, as per Art. 6 (1) (f) GDPR.
1.1 Hosting
The services for hosting and displaying the website are partly provided by our service providers on the basis of processing on our behalf. Unless otherwise stated in this privacy policy, all access data and all data collected in forms provided for this purpose on this website are processed on their servers. If you have any questions about our service providers and the basis of our cooperation with them, please use the contact option described in this privacy policy.
1.2 Content Delivery Network
For the purpose of a shorter loading time, we use for some offers a so-called Content Delivery Network ("CDN") . This service provides content, e.g. large media files, via regionally distributed servers of external CDN service providers. For this reason, access data will be processed on the servers of these service providers. We engage our service providers on the basis of processing on our behalf. If you have any questions about our service providers and the basis of our cooperation with them, please use the contact option described in this privacy policy.
1.2 Content Delivery Network (CDN)
To improve loading times, we use a Content Delivery Network (CDN) for some content, such as large media files. This CDN service stores and delivers content via regionally distributed servers from external CDN providers, meaning Access Data is processed on their servers. We have engaged these service providers based on processing agreements. For inquiries regarding our CDN service providers and our data protection practices, please use the contact option in this Privacy Policy.
2. Data processing for the purposes of establishing contact and customer communication
2.1 User account
We collect personal data that you voluntarily submit to us when you contact us (e.g. via contact form or by email) or open a user account with us. Mandatory fields are marked as such because we absolutely need those data to process your contact request or open your user account, and you would otherwise not be able to create your user account or send the contact request. It is evident in each input form what data are collected.
We use the data that you disclose to us to process your enquiries according to Art. 6 (1) (b) GDPR. Upon deletion of your customer account, any further processing of your data will be restricted, and your data will be deleted upon expiry of the retention period applicable under relevant regulations, unless you expressly consent to the further use of your data or we reserve the right to further use your personal data in the scope and manner permitted by law, of which we inform you in this notice. Your user account can be deleted at any time. For this purpose you can either send a message to the contact option specified below or use the relevant function available in the user account.
2.2 Establishing contact
We collect personal data if you voluntarily provide it when contacting us (e.g. via contact form or e-mail). Mandatory fields are marked as such because in these cases we necessarily need the data to process your contact and you cannot send the contact without providing it. Which data is collected can be seen from the respective input forms. We use the data you provide to process your enquiries in accordance with Art. 6 (1) (b) GDPR.
After complete processing of your enquiry, your data will be restricted for further processing and deleted after expiry of the retention periods under tax and commercial law in accordance with Art. 6 (1) (c) GDPR, unless you have expressly consented to further use of your data in accordance with Art. 6 (1) (a) GDPR or we reserve the right to use data beyond this, which is permitted by law and about which we inform you in this privacy policy.
Live-Chat-Tool WhatsApp
For the purposes of customer communication, we use the live chat tool of WhatsApp Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland ("WhatsApp"). This serves to protect our legitimate interests in effective and improved customer communication, which prevail in the context of a balancing of interests pursuant to Art. 6 (1) (f) GDPR. WhatsApp acts as a data processor. The telephone numbers stored by us on our mobile device are automatically processed on servers of Meta Platforms, Inc, 1 Hacker Way, Menlo Park, California 94025, USA. Only telephone numbers of customers who have previously contacted us via WhatsApp and have therefore already accepted WhatsApp's terms of use and privacy policy are stored. No adequacy decision of the European Commission is available for the USA. Our cooperation is based on standard data protection clauses of the European Commission.
3. Marketing via Email, Mail, and Telephone
3.1 Email Newsletter with Subscription and Newsletter Tracking with Separate Consent
If you subscribe to our newsletter, we will regularly send it to you by email based on your consent per Art. 6 (1) (a) GDPR, using the data you provide specifically for this purpose.
You may unsubscribe at any time by either contacting us through the options described in this Privacy Policy or via the unsubscribe link provided in each newsletter. Once unsubscribed, your email address will be removed from our mailing list unless you have consented to further data use or if we retain the right to use your data for legally permitted purposes, as detailed in this Privacy Policy.
If you have provided additional consent per Art. 6 (1) (a) GDPR for newsletter analysis, we will track and evaluate your interactions (e.g., opening and click-through rates) to help improve our future newsletter campaigns ("Newsletter Tracking").
For this tracking, the emails contain single-pixel technologies (such as web beacons or tracking pixels) stored on our website. For evaluation, we may link the following “newsletter data”:
• The page from which the request was made (the referrer URL),
• Date and time of the request,
• Description of the type of web browser used,
• IP address of the requesting device,
• Your email address,
• Date and time of registration and confirmation, and
• An individual ID linked to single-pixel technology within the email and embedded links.
You can unsubscribe from newsletter tracking at any time by using the contact option provided in this Privacy Policy or the opt-out link in the newsletter.
Your information is stored only as long as you remain subscribed to the newsletter.
3.2 Newsletter Distribution
The distribution of our newsletter and associated tracking may also be managed by our service providers under data processing agreements. For more information about our service providers and our relationship with them, please contact us via the options listed in this Privacy Policy.
3.3 Postal Advertising and Your Right to Opt-Out
We may also use your first and last name, along with your postal address, for promotional purposes, such as sending offers and product information by post. This helps us to promote our products based on our legitimate interest in direct marketing per Art. 6 (1) (f) GDPR.
You may opt out of postal advertising at any time by contacting us via the contact information below.
Postal advertising may be carried out by our service provider, who processes data on our behalf, and your data may be shared with them solely for this purpose.
3.4 Telephone Advertising
With your consent per Art. 6 (1) (a) GDPR, we may use the data you provide or have provided for phone-based promotions to inform you of relevant offers and products.
You can withdraw your consent at any time by notifying us via the contact options in this Privacy Policy or by informing us directly during a call. Following your withdrawal, your phone number will be deleted unless you have consented to additional uses or we are permitted by law to retain it for other specified purposes, as outlined in this Privacy Policy.
4. Cookies and Other Technologies
General Information
To enhance your experience on our website, enable specific functionalities, display relevant products, and conduct market research, we use various technologies, including cookies. Cookies are small text files stored on your device that help us identify your browser when you return to our site. Some cookies are session-based and are deleted once you close your browser, while others are persistent cookies that remain stored on your device until they expire or are deleted.
Privacy Protection on Terminal Devices
When you access our online services, we use essential technologies that are strictly necessary to deliver the services you specifically requested. Storing or accessing information on your device for these essential functions does not require consent.
However, for non-essential functionalities, storing or accessing information on your device requires your explicit consent. Please note that withholding consent may restrict certain website features. Any consent granted remains valid until you adjust or reset your device's settings.
Any downstream data processing through cookies and other technologies
In addition, we use technologies to fulfil the legal obligations, which we are subject to (e.g. to be able to prove consent to the processing of your personal data) as well as for web analysis and online marketing. Further information on this, including the respective legal basis for data processing, can be found in the following sections of this privacy policy.
You can find the cookies settings for your browser by clicking on the following links: Microsoft Edge™ / Safari™ / Chrome™ / Firefox™ / Opera™
If you have consented to the use of the technologies in accordance with Art. 6 (1) (a) GDPR, you can withdraw your consent at any time by sending a message to the contact option described in the privacy policy or
How can I configure the cookie settings of my browser?
Each browser is different in the way it manages cookie settings. This is described in the help menu of each browser, which explains how to change your cookie settings. You can find these for each browser under the following links:
Microsoft Edge™ / Safari™ / Chrome™ / Firefox™ / Opera™
What types of cookies are being used?
Targeting cookies: These cookies record information about your visit to the website, previously viewed pages and links you clicked. We use this information to tailor our website and displayed ads to your interests.
Marketing Cookies: These cookies record information about your visit to the website, previously viewed pages and links you clicked. We use this information to tailor our website and displayed ads relevant to your interests.
Essential cookies: These cookies are necessary to enable you to use our website. This includes e.g. cookies that enable you to log into the customer area or add items to your shopping cart.
Analytical / performance cookies: These cookies enable collecting anonymised data about user behaviour on our website. We analyse them e.g. to improve the functionality of our website and recommend you products that will be interesting to you.
Functional cookies: These cookies are used for certain features of our website, e.g. to improve the website’s navigation, or deliver to you customised and relevant information (e.g. ads that match your interests).
5. Use of cookies and other technologies
If you have given your consent in accordance with Art. 6 (1) (a) GDPR, we use the following cookies and other third-party technologies on our website. The data collected in this context will be deleted after the relevant purpose has been fulfilled and we have ended the use of the respective technology. You can withdraw your consent at any time with effect for the future. Further information on your withdrawal options can be found in the section "cookies and further technologies". Further information including the legal basis for data processing can be found within the respective technologies. If you have any questions about our service providers and the basis of our cooperation with them, please use the contact option described in this privacy policy.
5.1 Use of Adobe Services
We use certain technologies from Adobe Systems Software Ireland Limited, located at 4-6 Riverwalk, Citywest Business Campus, Dublin 24, Ireland ("Adobe"), as described below. Information automatically collected by Adobe’s technologies about your use of our website is generally transmitted to and stored on servers operated by Adobe, Inc., located at 345 Park Avenue, San Jose, CA 95110-2704, USA. Since the USA does not have an adequacy decision from the European Commission, our cooperation with Adobe relies on the European Commission’s standard data protection clauses to ensure appropriate safeguards.
If Adobe technologies collect your IP address, it is either shortened or fully replaced with a generic IP address before storage on Adobe’s servers, based on activated settings to protect your data.
Adobe Fonts
To ensure a consistent visual experience across our website, we use the script code "Adobe Fonts," which collects data such as your IP address, time of visit, and device and browser information. This data is transmitted to and processed by Adobe. We do not control this subsequent data processing. The data processing is carried out under a joint controller agreement as per Art. 26 GDPR.
5.2 Use of Google Services
We use various services provided by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google") on our website. Data may be processed by Google in the U.S., which may not provide a level of data protection equivalent to that of the EU. Our data processing agreements with Google are based on standard contractual clauses approved by the European Commission to safeguard your personal information. Details for each service are outlined below.
Google Analytics
We use Google Analytics to understand how users engage with our website. This tool collects data such as IP address, time of visit, device and browser information, and on-site activity, all of which is processed by Google. The IP anonymization feature has been activated, so IP addresses are shortened to safeguard your privacy.
Google Ads
For advertising purposes in the Google search results as well as on the websites of third parties, the so-called Google Remarketing Cookie is used when you visit our website, which automatically enables interest-based advertising through the collection and processing of data (IP address, time of visit, device and browser information as well as information on your use of our website), by means of a pseudonymous cookie ID and on the basis of the pages you visit. Any further data processing only takes place if you have activated the setting "personalised advertising" in your Google account. In this case, if you are logged into Google while visiting our website, Google will use your data together with Google Analytics data to create and define target group lists for cross-device remarketing.
Google Maps
For the visual representation of geographical information, Google Maps collects data on your use of the Maps functions, in particular the IP address and location data, and transmits this data to Google and then processes it by Google. We have no influence on this subsequent data processing.
Google reCAPTCHA
For the purpose of protection against misuse of our web forms as well as against spam by automated software (so-called bots), Google reCAPTCHA collects data (IP address, time of visit, browser information as well as information on your use of our website) and performs an analysis of your use of our website by means of a so-called JavaScript and cookies. In addition, other cookies stored in your browser by Google services are evaluated. Personal data is not read out or stored from the input fields of the respective form.
Google Fonts
For consistent presentation, we use Google Fonts, which collects data such as IP address, time of visit, device and browser information. This data is transmitted to and processed by Google. We have no control over any further data processing by Google after transmission.
Google Tag Manager
By means of the Google Tag Manager, we can manage various codes and services on our website. When implementing the individual tags, Google may also process personal data (e.g. IP address, online identifiers (including cookies)). The data processing is carried out on the basis of an order processing agreement by Google.
By using the Google Tag Manager, a simplified integration of various services/technologies can be achieved.
If you do not wish to use individual tracking services and have therefore deactivated them, the deactivation remains in place for all affected tracking tags that are integrated by the Google Tag Manager.
YouTube Video Plugin
To display embedded video content, we use the YouTube Video Plugin in extended data protection mode. Data such as IP address, time of visit, device and browser information is collected and transmitted to Google, but only when you play the video. Further processing of data by Google is beyond our control.
5.3 Use of Facebook services
Use of Facebook Pixel
We use the Facebook pixel within the framework of the technologies of Meta Platforms Ireland Ltd., 4 Grand Canal Square, Dublin 2, Ireland (hereafter („Facebook (by Meta)“ or “Meta Platforms Ireland“) as described below. The Facebook pixel is used to automatically collect and store data (IP address, time of visit, device and browser information as well as information on your use of our website based on events specified by us, such as a visit to a website or newsletter registration), from which user profiles are created using pseudonyms. For this purpose, a cookie is automatically set by the Facebook pixel when you visit our website, which automatically enables recognition of your browser when visiting other websites by means of a pseudonymous cookie ID. Facebook (by Meta) will combine this information with other data from your Facebook account and use it to compile reports on website activities and to provide other services associated with website use, in particular personalised and group-based advertising. We have no influence on data processing by Facebook and only receive statistics based on Facebook pixels.
The information automatically collected by Facebook (by Meta) technologies about your use of our website is usually transferred to a server of Meta Platforms, Inc., 1 Hacker Way, Menlo Park, California 94025, USA and stored there. There is no adequacy decision for the United States by the European Commission. If the data transfer to the USA falls within the scope of our responsibility, our cooperation is based on standard data protection clauses of the European Commission. Further information about data processing by Facebook can be found in Facebook 's (by Meta) privacy policy.
We use the following technologies of Google Ireland Ltd, Gordon House, Barrow Street, Dublin 4, Ireland ("Google"). The information automatically collected by Google technologies about your use of our website is usually transferred to a server of Google LLC, 1600 Amphitheatre Parkway Mountain View, CA 94043, USA and stored there. There is no adequacy decision with respect to the USA by the European Commission. Our cooperation is based on standard data protection clauses adopted by the European Commission. Unless otherwise specified for the specific technologies, data processing is based on an agreement concluded for the respective technology between jointly responsible parties in accordance with Art. 26 GDPR. Further information about data processing by Google can be found in Google's privacy policy.
For the purpose of website analysis, Google Analytics automatically collects and stores data (IP address, time of visit, device and browser information as well as information on your use of our website), from which usage profiles are created using pseudonyms. Cookies may be used for this purpose. If you visit our website from the EU, your IP address will be stored on a server located in the EU to derive location data and then deleted immediately before the traffic is forwarded to further Google servers for processing. The data processing is carried out on the basis of an order processing agreement by Google.
6. Social Media
6.1 Social Plugins for Facebook (by Meta), X (formerly Twitter), Instagram (by Meta), Pinterest, Xing, and WhatsApp
Our website includes social media buttons that allow you to interact with various social networks. These buttons are integrated solely as HTML links, which means no connection to the servers of the respective social media provider is established when you visit our website.
If you choose to click on any of these buttons, a new window in your browser will open, directing you to the respective social media platform's website, where you can use features like the “Like” or “Share” buttons.
6.2 Our Online Presence on Facebook (by Meta), X (formerly Twitter), YouTube, Instagram (by Meta), Pinterest, Xing, and LinkedIn
If you have given your consent to the respective social media provider in accordance with Art. 6 (1) (a) GDPR, when you visit our online presence on the social media mentioned above, your data will be automatically collected and stored for market research and advertising purposes, from which user profiles are created using pseudonyms. These can be used, for example, to place advertisements within and outside the platforms that presumably correspond to your interests. Cookies are usually used for this purpose. For detailed information on the processing and use of data by the respective social media provider, as well as a contact option and your rights and settings options for the protection of your privacy, please refer to the provider's privacy policies linked below. Should you still require assistance in this regard, please contact us.
Facebook (by Meta) is provided by Meta Platforms Ireland Ltd, 4 Grand Canal Square, Dublin 2, Ireland (hereafter "Meta Platforms Ireland ") The information automatically collected by Meta Platforms Ireland about your use of our online presence on Facebook (by Meta) is usually transferred to a server of Meta Platforms, Inc., 1 Hacker Way, Menlo Park, California 94025, USA and stored there. There is no adequacy decision for the United States by the European Commission. Our cooperation is based on standard data protection clauses adopted by the European Commission. Data processing in the context of a visit to a Facebook (by Meta) fan page is based on an agreement between joint controllers in accordance with Art. 26 GDPR. Further information (information on Insights data) can be found here.
X (formerly Twitter) is operated by X Corp (previously Twitter International Company), located at One Cumberland Place, Fenian Street, Dublin 2, D02 AX07, Ireland (“X”). Information automatically collected by X regarding your interactions with our online presence is generally transmitted to and stored on servers operated by X Corp, at 1355 Market Street, Suite 900, San Francisco, CA 94103, USA. The European Commission has not issued an adequacy decision for data transfers to the United States. Accordingly, our cooperation relies on the European Commission’s standard data protection clauses to safeguard such data transfers.
Instagram (by Meta) is operated by Meta Platforms Ireland Ltd., located at 4 Grand Canal Square, Dublin 2, Ireland ("Meta Platforms Ireland"). Information automatically collected by Meta Platforms Ireland regarding your interactions with our online presence on Instagram is typically transferred to and stored on servers operated by Meta Platforms Inc., located at 1 Hacker Way, Menlo Park, California 94025, USA. The European Commission has not issued an adequacy decision for data transfers to the United States. Our cooperation is therefore based on the European Commission’s standard data protection clauses to protect such transfers. Data processing related to visits to an Instagram (by Meta) fan page is based on an agreement between joint controllers in accordance with Art. 26 GDPR. Further details (including information on Insights data) are available here.
YouTube is provided by Google Ireland Ltd., located at Gordon House, Barrow Street, Dublin 4, Ireland ("Google"). Information automatically collected by Google regarding your interactions with our online presence on YouTube is generally transferred to and stored on servers operated by Google LLC, located at 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. The European Commission has not issued an adequacy decision for data transfers to the United States. Therefore, our cooperation with Google is based on the European Commission’s standard data protection clauses to ensure data protection.
Pinterest is provided by Pinterest Europe Ltd., located at Palmerston House, 2nd Floor, Fenian Street, Dublin 2, Ireland ("Pinterest"). Information automatically collected by Pinterest regarding your use of our online presence on Pinterest is generally transferred to and stored on servers operated by Pinterest, Inc., located at 505 Brannan St, San Francisco, CA 94107, USA. The European Commission has not issued an adequacy decision for data transfers to the United States. Accordingly, our cooperation with Pinterest is based on the European Commission’s standard data protection clauses to ensure data protection compliance.
LinkedIn is provided by LinkedIn Ireland Unlimited Company, located at Wilton Place, Dublin 2, Ireland ("LinkedIn"). Information automatically collected by LinkedIn regarding your use of our online presence on LinkedIn is typically transferred to and stored on servers operated by LinkedIn Corporation, located at 1000 W. Maude Avenue, Sunnyvale, CA 94085, USA. The European Commission has not issued an adequacy decision for data transfers to the United States. Our cooperation with LinkedIn is therefore based on the European Commission’s standard data protection clauses to ensure data protection compliance.
Xing is provided by New Work SE, located at Am Strandkai 1, 20457 Hamburg, Germany.
7. Contact options and your rights
7.1 Your rights
Being the data subject, you have the following rights according to:
• art. 15 GDPR, the right to obtain information about your personal data which we process, within the scope described therein;
• art. 16 GDPR, the right to immediately demand rectification of incorrect or completion of your personal data stored by us;
• art. 17 GDPR, the right to request erasure of your personal data stored with us, unless further processing is required
◦ to exercise the right of freedom of expression and information;
◦ for compliance with a legal obligation;
◦ for reasons of public interest or
◦ for establishing, exercising or defending legal claims;
• art. 18 GDPR, the right to request restriction of processing of your personal data, insofar as
◦ the accuracy of the data is contested by you;
◦ the processing is unlawful, but you refuse their erasure;
◦ we no longer need the data, but you need it to establish, exercise or defend legal claims, or
◦ you have lodged an objection to the processing in accordance with art. 21 GDPR;
• art. 20 GDPR, the right to receive your personal data that you have provided to us in a structured, commonly used and machine-readable format or to request its transmission to another controller;
• art. 77 GDPR, the right to complain to a supervisory authority . As a rule, you can contact the supervisory authority at your habitual place of residence or workplace or at our company headquarters.
Right to object If we process personal data as described above to protect our legitimate interests that are overriding in the process of balancing of interests, you may object to such data processing with future effect. If your data are processed for direct marketing purposes, you may exercise this right at any time as described above. If your data are processed for other purposes, you have the right to object only on grounds relating to your particular situation. After you have exercised your right to object, we will no longer process your personal data for such purposes unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms or for the establishment, exercise or defence of legal claims. This does not apply to the processing of personal data for direct marketing purposes. In such a case we will no longer process your personal data for such purposes. |
7.2 Contact options
If you have any questions about how we collect, process or use your personal data, want to enquire about, correct, restrict or delete your data, or withdraw any consents you have given, or opt-out of any particular data use, please contact us directly using the contact data provided in our supplier identification.